The Custom PC Build Process
No showroom. No scripts. No sales team. You talk directly to Mat, agree every part of the spec, and collect a machine that was built specifically for you. Here is exactly how it works.
SummaryTL;DR
Why It Matters
Most people getting a custom PC built have never done it before. They know what they want the machine to do — not which CPU socket pairs with which motherboard. That is exactly the kind of conversation Mat has every day.
You do not need to know the difference between DDR5 speeds or what TDP means. Bring a budget and tell Mat what the machine is for. He will build a spec around your actual use case, explain the choices in plain English, and send you a full itemised list before a single part is ordered.
If something does not look right, say so. If you want to push the GPU budget and trim the storage, Mat will rework the numbers. The spec sheet is a conversation, not a take-it-or-leave-it quote.
Step by Step
Six stages from first contact to your machine being ready. Most builds complete within five to ten days of spec approval, depending on parts availability.
Flexibility
No two builds from Major Custom Computing are the same. The spec is built for your specific situation — and it can be adjusted at any point before parts are ordered. Here are some of the most common modifications customers ask for.
If you have something specific in mind that is not listed, raise it. Mat has built everything from compact living room PCs to water-cooled workstations. The conversation is the starting point, not the limit.
You can also supply your own parts if you already have components. An existing storage drive, a GPU you bought separately, a case you have had your eye on. Mat will check compatibility and work around what you have. See the custom gaming builds and AI workstation pages for more on build types and typical specs.
Aesthetics and RGB
Specific case colour, RGB lighting, tempered glass side panel, or a particular look. Mat sources components to match the brief.
Future-proofing
Want headroom to add a second storage drive or upgrade RAM in two years? Mat can build in that flexibility from the start at no extra cost.
Quiet Running
Working from home or recording audio nearby? Mat can spec a build around acoustic performance without compromising thermals.
Size and Form Factor
Compact ITX, mid-tower, or full-tower. If the machine needs to fit a specific space, that goes into the spec from the start.
Budget Reallocation
Want to spend more on the GPU and less on storage? Or skip a dedicated sound card and put that money into cooling? Just say so.
Bring Your Own Parts
Already have a GPU or case? Mat checks compatibility and incorporates what you have. Saves money, no compromises on the rest of the build.
Real Customers
"Brilliant service. Done within 24 hours and to perfection. Went above and beyond and kept me updated every step of the way with my custom PC build."
Google Review · 5★"Mat was extremely helpful building a new gaming PC for my nephew. He chose great value components and the cable management was excellent. Would definitely recommend!"
Google Review · 5★"Professional and responsive throughout, priced everything affordably and was super quick. Couldn't recommend him enough!"
Google Review · 5★Common Questions
How long does a custom PC build take?
Most builds complete within five to ten days of spec approval. The main variable is parts delivery. If anything is delayed, Mat will let you know and give you a revised estimate. Rushed builds for specific deadlines can sometimes be accommodated — worth asking.
Can I change the spec after it has been agreed?
Yes, right up until parts are ordered. After that, swaps may be possible depending on supplier terms but are not guaranteed. The best approach is to get the spec right before giving the go-ahead. Mat will go through the list with you until you are fully satisfied.
Do I need to know anything about PC hardware?
Not at all. Tell Mat what you want the machine to do and what your budget is. He handles every technical decision. If you want to understand the reasoning, he will explain it. If you just want a fast machine for the money, that works too.
What happens if there is a problem after handover?
Contact Mat on WhatsApp or phone. You are not dealing with a call centre or a ticket system. Most issues are sorted quickly over a message. Anything needing a hands-on visit is straightforward because Mat is local to Chester and the surrounding area.
Can I supply my own parts?
Yes. If you have existing components you want to use, let Mat know at the start of the conversation. He will check compatibility and let you know if anything conflicts. Existing parts can reduce cost without affecting the quality of the rest of the build.
Is there a deposit required?
Yes, a deposit is taken before parts are ordered to cover component costs. The remaining balance is due on collection or delivery. Mat confirms the exact terms during your initial conversation. There are no additional charges added after the quote is agreed.
Worth Knowing
Not sure where to start with components or what to look for when buying a custom PC? Which? has a straightforward guide on what to consider before getting a computer built. Worth a read before your first conversation with Mat. See the Which? buying guide.
Also from Major Custom Computing
Call or WhatsApp Mat. Tell him what the machine is for and your budget. He takes it from there.